Understanding LMS Use in Saudi Higher Education: A Case Study of Blackboard at King Abdulaziz University

Abstract

Blackboard is the most recognized integrated e-learning management system. It has been proven especially during the COVID-19 pandemic when all businesses shifted online. It manages the educational process synchronously and asynchronously and provides a safe learning environment for students and faculty. This survey-based study aims to understand the use of learning management systems (Blackboard) among higher education students and faculty at King Abdulaziz University (KAU) by exploring different aspects of the system features and determining whether mobile devices and social media influence the use of Blackboard. The findings confirm the importance of improving the quality of LMS already in use by providing more knowledge about effective utilities of LMS tools and technical support for LMS use with mobile devices. Furthermore, this study validates the importance of making the most of LMS, especially in situations like the COVID-19 pandemic. The study’s implications indicate a positive correlation between mobile blackboard use and social media if solely used for the learning process rather than for distractions.