Full-Time Students’ Satisfaction on the Quality of Credit-Based Programs at Kien Giang University

Abstract

The competition among universities in attracting students requires university leaders to pay attention to how satisfied students are with the quality of the training services provided by the university to adjust the services to meet students’ expectations and demands. The research was conducted to assess students’ satisfaction with the current situation quality of training services at Kien Giang University and their suggestions for improvement. The research was carried out through a questionnaire survey of 1289 students in the four faculties of the university. Research results indicate that students’ satisfaction among the four domains namely the contents of the curriculum, the lecturers, the infrastructure, and the serving capacity. is high. Also, in the recommendations, the participants gave many suggestions to improve the quality of training services to better meet learners’ expectations and demands at Kien Giang University.