What Shapes Undergraduate Students’ Satisfaction in Unstable Learning Contexts?

Authors

  • Anh Nguyen-Thi-Phuong VNU University of Economics and Business
  • Duy Vu VNU University of Economics and Business
  • Nguyen To-The VNU University of Economics and Business, TIMAS Thang Long University
  • Vuong Vu-Tien Vietnam National University of Agriculture
  • Nhu Dao-Anh VNU University of Economics and Business
  • Nhung Nguyen-Thi Hanoi Pedagogical University 2
  • Tuan Nguyen-Anh VNU University of Economics and Business

DOI:

https://doi.org/10.33423/jhetp.v22i9.5376

Keywords:

higher education, university students, satisfaction, unstable context, crisis

Abstract

This paper investigates what determinants, and to what extent, they influence students’ satisfaction in unstable learning contexts. Using a national-scaled sample of Vietnamese HEIs with a sound theoretical background, we find that regardless of instabilities from external shocks, the key factors that shape students’ satisfaction are fixed by traditional norms (self-efficacy, infrastructure, lecturer) rather than occasional factors occurring from each event. We find in particular that self-efficacy is the most influential factor for students’ satisfaction and friendship is the most prominent element that enhances students’ self- efficacy. Overall, this paper enriched the literature on student satisfaction, especially during unstable contexts. Thus, it has important implications for educators and HEIs stakeholders in management planning in the time to come.

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Published

2022-08-26

How to Cite

Nguyen-Thi-Phuong, A., Vu, D., To-The, N., Vu-Tien, V., Dao-Anh, N., Nguyen-Thi, N., & Nguyen-Anh, T. (2022). What Shapes Undergraduate Students’ Satisfaction in Unstable Learning Contexts?. Journal of Higher Education Theory and Practice, 22(9). https://doi.org/10.33423/jhetp.v22i9.5376

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Articles