Workforce Diversity and Team Effectiveness: Insights from the Construction Sector in Ghana

Abstract

The purpose of this study is to explore inter-organisational dynamics in workforce diversity and effectiveness. Since the study is exploratory in nature, a qualitative approach was adopted to increase chances of gaining holistic insights into the phenomenon of team surface-and deep-level dissimilarity and team effectiveness in project delivery settings. The data was collected through interviews from construction practitioners/professionals from major construction project organisations and institutions who have been involved in construction project delivery. The results suggest that the extent to which surface-and deep-level dissimilarity affect team effectiveness depends on the collaborative activities of project team members within the inter-organisational relationship.