The Nine Critical Questions Managers Should Ask – A Proposal for Evaluating Organizational Efficiency

Abstract

This article presents a practical solution to the manager’s need to evaluate the performance of their organization. Current conceptual approaches to organizational performance provide a rich history of means centered principally on customer satisfaction and financial performance. However, these approaches do not always relate directly back to the relationship between the central concern of matching resources to the business requirements. This article focuses on answering that core relationship by way of a practical set of specific questions that managers should consider.