Gonder JN-, Islam S, Zhu X, Lobo S, Anderson S, Scalisi L, Moncada D. Customer Reviews: Motivated by Error-Free Service or Successful Recovery?. JOP [Internet]. 2018 Oct. 1 [cited 2024 Dec. 4];18(3). Available from: https://mail.articlegateway.com/index.php/JOP/article/view/1289