[1]
Gonder, J.N.-., Islam, S., Zhu, X., Lobo, S., Anderson, S., Scalisi, L. and Moncada, D. 2018. Customer Reviews: Motivated by Error-Free Service or Successful Recovery?. Journal of Organizational Psychology. 18, 3 (Oct. 2018). DOI:https://doi.org/10.33423/jop.v18i3.1289.