The Knowledge Enhancement Process of Knowledge Workers

Abstract

Using Constructivist Grounded Theory this research sought to explore the nature of knowledge workers and knowledge work itself. The interview findings reveal that knowledge workers have a set of processes they employ to remain connected and informed both personally and professionally in their domain area of expertise. They have learned to collect, curate, work with and share information to their best advantage. We have described this as knowledge workers knowledge enhancement process. A deeper understanding of this process has implications for organisations aiming to optimise the work of knowledge workers and for those teaching new knowledge workers for the future.