MA, K.; ZHONG, X. Managerial Response and Recovery in Online Service Setting: An Other-Customer Perspective. Journal of Marketing Development and Competitiveness, [S. l.], v. 14, n. 3, 2020. DOI: 10.33423/jmdc.v14i3.3067. Disponível em: https://mail.articlegateway.com/index.php/JMDC/article/view/3067. Acesso em: 17 nov. 2024.