Governmental Trust, Active Citizenship, and E-Government Acceptance in Lebanon

Abstract

This research investigates important issues related to e-government services utilization and adoption in a developing country. The purpose was to investigate the primary antecedents related to intention to use e-government services within the context of an emerging market. Lebanon is a small developing market that is making significant investments in e-government technology. The expectation is that it will help to improve quality of life and decrease corruption, which is often connected to governmental services that lack automated processes or transparency in payments. A population of 454 Lebanese citizens were field surveyed, with a final useable sample of 296 respondents. The strong predictive power of the model is an important contribution to understanding consumer consumption of e-government services in a developing country with a pervasive perception of corruption by citizens.