FAKOREDE, O.; DAVIES, P. Quantitative Measurable Concepts to Visualize Business Process Improvement. Journal of Applied Business and Economics, [S. l.], v. 23, n. 1, 2021. DOI: 10.33423/jabe.v23i1.4057. Disponível em: https://mail.articlegateway.com/index.php/JABE/article/view/4057. Acesso em: 4 jul. 2024.