A Survey of Knowledge Coordination Issues in Business Process Management

Abstract

In an era of knowledge economy, knowledge coordination has become an important topic for processoriented management fields, such as project management and supply chain management. However, the concept of knowledge coordination has remained somewhat ambiguous. We first identify the elements of knowledge coordination. Then, we develop a theoretical framework analyzing knowledge coordination issues in business process management and investigating the interrelations among knowledge coordination mechanisms and coordination benefits/outcomes. The framework classifies knowledge coordination issues into three categories: administrative coordination issues, process coordination issues, and measurement issues of coordination effects, and proposes that knowledge process coordination mediates the positive relationship of knowledge administrative coordination with performance outcomes.