Comparative Study of Service Performance in Saudi Hospitals – The Government versus the Private Healthcare System

Abstract

Healthcare system in recent past has undergone a transition from being provider driven into the one that is consumer driven. Also it has moved away from basic healthcare to service sophistication. Scholars have argued that increased service satisfaction builds enduring relationship with the patient often in resulting in repeat visits. Poised to become a key driver in the rapidly changing economic landscape of KSA, it is a $140 Billion market in Saudi Arabia and over$ 7 Trillion globally. This work is an attempt to figure out the existing service performance gap in the Govt. and the private healthcare system of KSA. This paper draws upon a young sample to reflect on the service dichotomies, so that they can envisage the future contours of the healthcare system in the Kingdom of Saudi Arabia.