The Business Impact of Learning: A Healthcare Case Study

Authors

  • Alexis Battista Uniformed Services University of the Health Sciences
  • Shahron Williams van Rooij George Mason University

DOI:

https://doi.org/10.33423/jabe.v20i1.319

Keywords:

Business, Economics, Finance

Abstract

Using an embedded, single-case study, this paper explores learning opportunities in a worksite healthcare services firm and how the business impact of employee learning is measured. We applied grounded theory analytical procedures, with an eye to developing a theoretical model of the impact measurement process. The resulting model illustrates how practical issues created a fixed focus on clinical and regulatory requirements, inhibiting consensus about what constitutes learning impact measurement and the extent to which non-technical learning is valued in identifying employees for development and advancement. Lastly, we discuss implications for decision-makers in similar organizations.

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Published

2018-05-01

How to Cite

Battista, A., & Rooij, S. W. van. (2018). The Business Impact of Learning: A Healthcare Case Study. Journal of Applied Business and Economics, 20(1). https://doi.org/10.33423/jabe.v20i1.319

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Section

Articles