The Business Impact of Learning: A Healthcare Case Study
DOI:
https://doi.org/10.33423/jabe.v20i1.319Keywords:
Business, Economics, FinanceAbstract
Using an embedded, single-case study, this paper explores learning opportunities in a worksite healthcare services firm and how the business impact of employee learning is measured. We applied grounded theory analytical procedures, with an eye to developing a theoretical model of the impact measurement process. The resulting model illustrates how practical issues created a fixed focus on clinical and regulatory requirements, inhibiting consensus about what constitutes learning impact measurement and the extent to which non-technical learning is valued in identifying employees for development and advancement. Lastly, we discuss implications for decision-makers in similar organizations.
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Published
2018-05-01
How to Cite
Battista, A., & Rooij, S. W. van. (2018). The Business Impact of Learning: A Healthcare Case Study. Journal of Applied Business and Economics, 20(1). https://doi.org/10.33423/jabe.v20i1.319
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