Co-creating Digital Government Service: An Activity Theory Perspective

Authors

  • Nina Helander Tampere University
  • Jari Jussila Häme University of Applied Sciences
  • Anik Shekhar Bal Tampere University
  • Virpi Sillanpää Tampere University
  • Annamaija Paunu Tampere University
  • Timo Lehtonen Solita Plc
  • Salvatore Ammirato University of Calabria
  • Alberto Felicetti University of Calabria

DOI:

https://doi.org/10.33423/jabe.v22i6.3079

Keywords:

Business, Economics, co-creation, digital government, activity theory, citizen engagement, smart city, value co-creation

Abstract

The promise of digital government is to support citizen engagement and participation in government. The goal in service development under digital governance is to create services and delivery systems that create value for several stakeholders. Creation digital government services is, however, a challenging task as it requires a smooth co-operation between several different actors. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation measurement framework

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Published

2020-09-25

How to Cite

Helander, N., Jussila, J., Bal, A. S., Sillanpää, V., Paunu, A., Lehtonen, T., Ammirato, S., & Felicetti, A. (2020). Co-creating Digital Government Service: An Activity Theory Perspective. Journal of Applied Business and Economics, 22(6). https://doi.org/10.33423/jabe.v22i6.3079

Issue

Vol. 22 No. 6 (2020)

Section

Articles

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