IBM Credit Revisited

Authors

  • Timothy S. Vaughan University of Wisconsin – Eau Claire

DOI:

https://doi.org/10.33423/jabe.v22i6.3072

Keywords:

Business, Economics, process reengineering, product focused system, process focused system, IBM Credit

Abstract

This paper provides a critical examination of the reading “IBM Credit” from Hammer & Champy’s Reengineering the Corporation. A critical reading provides an opportunity to dig deeper into the scenario presented, and thoroughly examine the source of the performance improvement realized. While the aspect of the scenario highlighted by Hammer and Champy is an important one, generalizing the solution to other contexts requires recognition of additional factors likely to have come into play.

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Published

2020-09-25

How to Cite

Vaughan, T. S. (2020). IBM Credit Revisited. Journal of Applied Business and Economics, 22(6). https://doi.org/10.33423/jabe.v22i6.3072

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Articles