MCDONALD, B.; HAWKINS, O.; BAKER, L. Influential Article Review- Plan for the Economic Assessment on the Acceptable Degree of Standardization of the Business Process. American Journal of Management, [S. l.], v. 19, n. 6, 2019. Disponível em: https://mail.articlegateway.com/index.php/AJM/article/view/3296. Acesso em: 5 nov. 2024.