Influential Article Review - Implementation of Policies and Regular Management in the Service Sector

Abstract

This paper examines management and service operations. We present insights from a highly influential paper. Here are the highlights from this paper: Policy Deployment and Daily Management are two critical vehicles of Total Quality Management implementation in a company. Integration of these two vehicles has been discussed and adequately addressed in a few companies that have been practicing Total Quality Management for a long time. However, most companies often face challenges and difficulties in ensuring smooth and seamless transfer of Policy Deployment plans into Daily Management activities.For our overseas readers, we then present the insights from this paper in Spanish, French, Portuguese, and German.