Balanced Scorecard Approach to Determine Accreditation Measures with Clinical Governance Orientation: A Case Study of Sarem Women’s Hospital

Abstract

This research is conducted to determine measures of accreditation with a focus on clinical governance and balanced scorecard approach. This descriptive survey was conducted on 80 members of staff of Sarem Hospital through random sampling and by Morgan’s table. The participants were the staff from different wards who were involved in the accreditation process. For data collection, the “Balanced scorecard” and “Clinical governance” questionnaires were used. 54 indicators of accreditation were determined with a focus on clinical governance in terms of the Balanced Scorecard. Correlation between Clinical Governance indicators and Balanced Scorecard perspectives contributes to reduce the complexity of hospital Accreditation concepts.